Professionalism Has A Formula
ROTOR STATOR
SERVICES & SUPPORT
Our services are divided into two main groups:
1- Off-site services at our factory
2- On-site services at your factory
Perhaps this type of division based on location is the most suitable method for identifying and choosing the right types of services that can be provided to our customers.
Item No. 1
01. At Our Location
1- Our factories are located in three different cities in Germany. In advance, we invite all of you to visit our factories for the production of electric motors, generators and industrial drives on a trip to Germany.
Item No. 2
02. At Your Location
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Item No. 1
Services We Provide At Our Location
1- Our factories are located in three different cities in Germany. In advance, we invite all of you to visit our factories for the production of electric motors, generators and industrial drives on a trip to Germany. Get to know our engineering and production capacities closely. On the production line, see various types of products that are being made for customers from all over the world. Our colleagues in different departments of design, production and sales will accompany you on this tour.
2- In our Dresden factory, one of the most equipped, most advanced and largest electric machine laboratories will be at your service. In a space of more than 1000 square meters, you can test large electric machines up to 6 megawatts directly under load. Get detailed reports of the performance of the equipment under test from our experts. You can sit in the special and safe place of the inspectors and observe the entire test process. You, as a customer of our products or even to test the products of other brands in a neutral laboratory and relying on certificates such as IbexU, DNV.GL, Lloyd’s Register of Shipping, Bureau Veritas, TÜV Nord and Deutsche Bahn You will receive the highest quality service and test.
3- Especially for large electric motors, repairing and rebuilding and solving electrical and mechanical problems is one of the cost-effective and efficient solutions. After checking, our expert team will provide you with the feedback necessary for repairing and rebuilding the electric motor and will help you in the technical and financial analysis of the best choice. After rebuilding, you can test your new engine or generator in our equipped laboratory. Using the best materials for reconstruction in the best ways in the world is our specialty.
4- Electric motors and generators are rotating machines that are worn out or destroyed due to rapid rotational movements. You can increase the lifespan of your equipment by replacing some of the parts that are more prone to damage. Our spare parts sales unit is ready to help you in this way. Providing suggestions regarding the types and number of spare parts required is one of our services. The information of the manufactured electric motors is forever in our archive system, and based on this, we can provide you with exactly the same spare part you need or a similar updated example.
5- Based on the statistics of the electric motors that we have produced, if a normal electric motor can accept some changes or some options can be added to it, the same normal electric motor can work in more complicated and special conditions. For every normal electric motor, there are more than 120 different types of options and changes, which are available from all kinds of sensors and electrical and mechanical connections before and after and even on the motor. Providing the service of technical changes, with high speed and the lowest cost, can provide you with the electric motor you need.
6- Since all the activities of our production line are based on customer orders, the strategy of our manufacturing factories has never been and is not based on warehouse for long-term storage of products. But since we cooperate with various companies and production lines around the world, we produce a number of high-order electric motors in very small quantities and present them in our online warehouse. In this way, customers whose production line is affected by the performance of a particular electric motor can quickly place an order and receive the required electric motor from the online warehouse.
7- Educational services are one of our most popular services among customers. Getting to know the principles of designing electric motors and generators, how to produce and assemble, test and paint, and package and send to customers, getting to know international standards and protocols, visiting and getting to know accredited technical partner universities and how to troubleshoot rotary machines. It is a corner of our educational services to customers. These courses can be continued by posing questions and providing answers, and as far as physics allows, our professors are interested in examining your questions more deeply. In addition, every year we host the latest articles on rotary machines and new inventions and initiatives of professors and students in this field in a 2-day seminar called Technical Day.
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Item No. 2
Services We Provide At Your Location
1- Just one call is enough for our team of senior experts to be present at your site, investigate the problems and offer their solutions quickly. It is obvious that they will try as much as possible to solve the problems using the conditions and equipment available on your site and restart the production line. contact us.
2- Analyzing the performance of rotating systems in your factory is one of the smartest ways to prevent errors and problems in the future. The analysis of the electrical performance of drives or the performance of electromotors, generators, pumps, fans, and gearboxes will give you a clear picture of the performance of the system. It introduces the weak points and tells you the solutions to solve them before the disaster occurs. To provide these services, we have entrusted the most modern technical equipment to our most expert engineers to solve all your concerns.
3- We believe that our long-term cooperation with customers begins after the production process. Carrying out shipping and clearance services and delivering goods to the customer’s warehouse is another part of our service. Now that the electric motor has reached its destination, we are still by your side and are ready to serve you for the installation and commissioning of the electric motor and your entire production system.
4- Today, industrial drives play a significant role in setting up and controlling electrical parameters of electric motors. Electrical analysis and troubleshooting of all types of drives is one of the services that are available to you both for our products and for plans to upgrade and update and replace other drives.
5- All our products have a warranty period and after-sales service, the details and conditions of which are written in detail. During this period, we will be responsible for fixing all possible defects that are the result of the production method and the quality of the materials, free of charge, anywhere in the world.
6- More than 200 years have passed since the life and activity of electric rotary machines in the industries of the world. Obviously, during this period, many manufacturers have been removed from the production cycle, or rotary products are no longer able to provide services due to their longevity and low quality. In such a situation, replacing old electric motors with new, modern, low-consumption and high-efficiency products is one of the main investments of company managers. On the other hand, the variety of manufacturing standards and the effects they have on the electrical and mechanical parameters of rotating machines cause confusion for experts who have to replace the new electric motor with the old one in the production line. The foundation and location of the bases or the dimensions of the motor shaft are other problems. This is the point where our ability to provide products that can work as a replacement for the previous electric motor without any changes comes to your help. Making electric motors and generators based on the technical requests of customers will be one of our most valuable services for you.
7- Training the technical team is the smartest investment in industrial companies. Ask our technical team to provide training services regarding the types of rotary machines used in your production line. The highest quality training sessions can be held at your site and by checking the equipment that exists on your site. Acquaintance with the famous manufacturers of the world and new methods in the production of rotary machines opens new doors for your experts.